One of our most appreciated features is the ability to send from your own domain. For this to work, DNS configuration changes on your domain are necessary. Without these changes, it may appear that it is not a genuine email from your company. This may prevent delivery or send to your SPAM/Junk folder.

These changes involve updating the DNS records for your domain. You will need to have access (or know who has access) to make these changes. They are very simple changes to make and will take a matter of minutes for someone who has access.

&nbsp; Along with the configuration in this guide, you should run a health check on your own domain. This ensures that there are no red flags that may cause issues. Use <a href="https://intodns.com/">IntoDNS to test your domain</a>. If you have any questions about the results, contact us at <a href="mailto:support@sensorpro.net">support@sensorpro.net</a> for advice.&nbsp;&nbsp;

DKIM stands for Domain Keys Identified Mail. DKIM records authenticate emails by adding a digital signature to every email. This signature (key) must match a corresponding public key in the DNS settings for your domain.

If the keys match, email clients know that it's a genuine email.&nbsp;&nbsp;

SPF is an acronym for Sender Policy Framework and is a way to prevent forged sender addresses in email. It is a DNS record. You can add to your domain to list all mail servers/services that can send email on your behalf. If you do not have an SPF record configured, your email client may consider the email to be fradulent. In this situation, any tests of the SPF record by email clients will be "Neutral". Adding an SPF record will remove this doubt. It will give the email a greater chance of reaching the inbox - a test of the SPF will result in a "Pass".

If the SPF is incorrect, the SPF will "Fail" and there is a good chance it will go to SPAM.  This will also happen if someone tries to send an email pretending to be you (forging the email header).

DMARC is an acronym for Domain-based Message Authentication, Reporting and Conformance. DMARC takes the two earlier principles (DKIM and SPF) and uses both to authenticate the email. DMARC adds an extra level of reporting for the Email Service Provider. Sensorpro get alerted if there is an issue with the SPF or DKIM record for any senders on our platform. DMARC has become accepted as the de facto way of authenticating the email. It helps protect the sender. With DMARC in place, it discourages spammers/cybercriminals from trying to spoof domains.&nbsp;

For DKIM, we need to create a unique public key for your domain.

For SPF, we will take a look at your existing SPF record. We will provide the amended record that includes our details. If you didn't have an SPF record, we will provide one that will work for you. Note - it won't have any negative impact on your regular corporate emails.

For DMARC, we need to verify DKIM and SPF configuration first (DMARC relies on SPF and DKIM). Once verified, we will provide the details.

To start this process, please contact <a href="mailto:support@sensorpro.net">support@sensorpro.net</a> for further help.&nbsp;&nbsp;

From the main menu, open the "Tools" submenu and choose "Test for SPF/DMARC". 

Enter your domain and click the "Check" button.

If everything is OK, you will see these messages at the bottom of the screen:

If you have any issues, please contact <a href="mailto:support@sensorpro.net">support@sensorpro.net</a> for further help.